There are several reasons why you may have been declined. For example:
- You are a minor.
- You are not a resident of Switzerland or the Principality of Liechtenstein.
- POWERPAY cannot verify the address you have provided.
- Your currently available POWERPAY account limit is insufficient.
- Your POWERPAY account is in arrears.
If you would like information on why you have been declined, please fill out this online form
. Processing takes two days. For data protection reasons, we cannot provide information by phone.