THE INVOICE

You have received an invoice?

You can either pay this in full or make a partial payment, in which case the remaining balance will be transferred to your monthly bill, which you will receive the following month.

Single invoice

Single invoice

Invoice and account number Your invoice and account number. Please always provide these numbers in case of inquiries via phone or mail. Your address Please notify us of address changes to prevent additional costs. POWERPAY merchant This Indicates at which POWERPAY merchant you made purchases online, in a store or by using your mobile phone as well as the order reference number. Total amount The total invoice amount due. You may use the payment slip below, should you prefer to pay this total invoice amount entirely (please indicate the respective total amount). Minimum amount If you choose the option to pay in instalments, the minimum amount due is shown here. Payment deadline Please ensure to pay the total invoice amount or the instalment before this date. Partial payment If you choose the option to pay in instalments, your remaining balance will be transferred to your next monthly invoice and a (12%) yearly interest on the overall balance will be charged.

Monthly invoice

Monthly invoice

Invoice and account number Your invoice and account number. Please always provide these numbers in case of inquiries via phone or mail. Your address Please notify us of address changes to prevent additional costs. Your purchases Your purchases during the current billing cycle. This Indicates at which POWERPAY merchant you made purchases online, in a store or by using your mobile phone. Administration fee For each invoice an administration fee is charged, which covers the expenses occurred for printing and shipping. Partial payment If you choose the option to pay in instalments a 12% yearly interest on the overall balance will be charged. Credits Any credit entries (due to returns or your payments) appear here. Total amount The total invoice amount due. You may use the (empty) payment slip below, should you prefer to pay this total invoice amount entirely. Minimum amount If you choose the option to pay in instalments, the minimum amount due is shown here.

FAQ

Who is POWERPAY?
POWERPAY is a Swiss payment processor specialised in invoicing services.
Where do I find the Terms & Conditions?
GTC (PURCHASE BY INVOICE)
GTC (CREDIT ACCOUNT/PARTIAL PAYMENT).
I want to purchase products online by invoice. How should I proceed?
Select 'Purchase by invoice' as payment method and then follow the instructions.
I have chosen 'Purchase by invoice' but was declined.
There are several reasons why you may have been declined. For example:
- You are a minor.
- You are not a resident of Switzerland or the Principality of Liechtenstein.
- POWERPAY cannot verify the address you have provided.
- Your currently available POWERPAY account limit is insufficient.
- Your POWERPAY account is in arrears.

If you would like information on why you have been declined, please fill out this online form. Processing takes two days. For data protection reasons, we cannot provide information by phone.
How and when will I receive my POWERPAY invoice?
You will receive a monthly invoice via post in the middle of the month following your order. You may pay the amount invoiced in full or in convenient flexible instalments (min 10% of the open balance).

For purchases at some merchants you receive a single invoice via E-Mail after your items have been shipped. You may pay the amount invoiced in full or in convenient flexible instalments (min 10% of the open balance). Payment must be made via e-banking.

Any remaining balances from invoices already sent to you will be listed on an account statement. This account statement is sent to you by post in the form of a monthly invoice in the middle of the following month, including payment slips. Your account will be charged an administration fee of CHF 2.90. You also have the option of making a partial payment (at least 10 % of the total payable balance) for the monthly invoice.
When does the POWERPAY invoice need to be paid?
The monthly invoice should always by paid by the end of the month. The payment deadline is stated on each invoice.
When will I be charged a reminder fee and how much is it?
A reminder fee is always due if the minimum amount of a monthly invoice is not paid on time. The conditions according to the published AGB apply in each case.
What happens if I return my order?
As soons as the merchant receives the returned goods, we will receive a cancellation. Occasionally the cancellation is only transmitted after your invoice has been generated, thus you might receive an invoice, even though you have already returned the goods. The invoice will be updated or settled automatically in the following month.
I don't agree with or question the invoice I received. How do I proceed?
You may object to the correctness of your invoice here.
I have a question regarding my order.
Please contact the merchant. We are only able to help you wiht inquiries regarding your invoice.
I have a moved, how do I update my address?
Please notify us of your new address promptly by completing this form.

Contact

X

I would like to change my address

We can only process your address if you notify us using the appropriate form:


Form

I would like to have a credit refund

We can only process refunds if you notify us using the appropriate form:


Form

Why can I not buy on account?

We can only process your request if you notify us using the appropriate form:


Form

I do not agree with my invoice

We can only process your request if you notify us using the appropriate form:


Form

I would like to apply for the instalment option

We can only process the instalment payment option if you notify us using the appropriate form:


Form

Please select your request



I would like to view my account
What do I still have open?
I need a payment slip