THE INVOICE

1

Booking

2

Single invoice

info
Invoice and account number Your invoice and account number. Please always provide these numbers in case of inquiries via phone or mail. Address Please notify us of address changes to prevent additional costs. Retailer This Indicates at which POWERPAY merchant you made purchases online, in a store or by using your mobile phone as well as the order reference number. Invoice amount The total invoice amount due. You may use the payment slip below, should you prefer to pay this total invoice amount entirely (please indicate the respective total amount). Minimum amount If you choose the option to pay in instalments, the minimum amount due is shown here. Payment deadline Please ensure to pay the total invoice amount or the instalment before this date. Partial payment If you choose the option to pay in instalments, your remaining balance will be transferred to your next monthly invoice and a (12%) yearly interest on the overall balance will be charged.
3

Monthly invoice

info
Invoice and account number Your invoice and account number. Please always provide these numbers in case of inquiries via phone or mail. Address Please notify us of address changes to prevent additional costs. Purchases Your purchases during the current billing cycle. This Indicates at which POWERPAY merchant you made purchases online, in a store or by using your mobile phone. Administration fee For each invoice an administration fee is charged, which covers the expenses occurred for printing and shipping. Partial payment If you choose the option to pay in instalments a 12% yearly interest on the overall balance will be charged. Credit entries Any credit entries (due to returns or your payments) appear here. Invoice amount The total invoice amount due. You may use the (empty) payment slip below, should you prefer to pay this total invoice amount entirely. Minimum amount If you choose the option to pay in instalments, the minimum amount due is shown here.

FAQ

Who is POWERPAY?
POWERPAY is a Swiss payment processor specialised in invoicing services.
Where do I find the Terms & Conditions?
Click here.
I want to book my flight by invoice. How should I proceed?
Select 'Purchase by invoice' as payment method and then follow the instructions.
Is it possible 'Purchase by invoice' is not offered as a payment method?
Yes, swiss.com does not offer the 'Purchase by invoice' option in certain cases (e.g. flights leaving in less than 48 hours, departure airport outside of Switzerland).
I have chosen 'Purchase by invoice' but was declined.
There are several reasons why you may have been declined.
For example:
- You are a minor.
- You are not a resident of Switzerland or the Principality of Liechtenstein.
- POWERPAY cannot verify the address you have provided.
- Your currently available POWERPAY account limit is insufficient.
- Your POWERPAY account is in arrears. etc.

If you would like information on why you have been declined, please fill out this online form. Processing takes two days. For data protection reasons, we cannot provide information by phone.
How and when will I receive my POWERPAY invoice?
As a single invoice by email approximately 48h after the booking confirmation has been sent. You have the option of making a partial payment (at least 10% of the payable amount). Payment must be made via e-banking.

Any remaining balances from invoices already sent to you will be listed on an account statement. This account statement is sent to you by post in the form of a monthly invoice in the middle of the following month, including payment slips. Your account will be charged an administration fee of CHF 2.90. You also have the option of making a partial payment (at least 10 % of the total payable balance) for the monthly invoice.
What happens if my email address is invalid?
If the email address is invalid, POWERPAY can send the invoice by post and charge an administration fee of CHF 2.90.
When does the POWERPAY invoice need to be paid?
Single invoice: within 15 days of receipt Monthly invoice: always by the end of the month The payment deadline is stated on each invoice.
Does my invoice need to be paid in full by the time I board my flight?
No, you may board your flight even if you have not paid your POWERPAY invoice.
When will I be charged a reminder fee and how much is it?
A fee of CHF 15 is charged for the first reminder and is due if the minimum amount stated on a monthly invoice is not paid on time. A fee of CHF 25 is charged for the second reminder, which will be sent to you in case you have not paid the first reminder.
What happens if I cancel my flight?
You will receive an updated invoice by email for the cancelled booking. This replaces the original invoice. Any cancellation fees charged by swiss.com must still be paid.
I have a moved, how do I update my address?
Please notify us of your new address promptly by completing this form.
Where can I find my current account balance?
Here!You will need to enter some information found on the invoice.
I have questions about the invoice I received.
Please contact POWERPAY customer service if you have any questions regarding your invoice.

Hotline: 058 806 06 22
E-Mail: info@powerpay.ch

Customer service is available Monday to Friday from 8 am to 5 pm.
I have questions about my flight.
Please call the hotline of SWISS International Air Lines Ltd.: 0848 700 700

Contact

X

I would like to change my address

We can only process your address if you notify us using the appropriate form:


Form

I would like to have a credit refund

We can only process refunds if you notify us using the appropriate form:


Form

Why can I not buy on account?

We can only process your request if you notify us using the appropriate form:


Form

I do not agree with my invoice

We can only process your request if you notify us using the appropriate form:


Form

I would like to apply for the instalment option

We can only process the instalment payment option if you notify us using the appropriate form:


Form

Please select your request



I would like to view my account
What do I still have open?
I need a payment slip